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Customer Testimonials

July 28th, 2011

In the second week of July I started to have trouble with my air conditioning system. The circuit breaker kept tripping I. had it checked two weeks earlier for the summer season. I had the same people come back to fix it.
I was told that nothing was wrong with the unit and that it was the breaker. I had a new breaker installed and it also tripped.At this time I decided to call ,Trusted,based on my neighbors recommendation.They came to visit on Friday and gave me a quote for a heating,cooling and air filtering system and also a new hot water heater. They gave me a delivery of the following Monday.
On Monday morning a crew arrived they dismantled the old system and began to install the new one .Then an elderly couple arrived and
I was told that they were the grandparents. I could not believe the grandfather would do all of the sheet metal work needed for the system and that it was the best work that I had ever seen. The younger men worked very diligently along with help from their supervisor. They also fixed a problem with airflow to one of my rooms.It has been the best experience I have ever had in buying a major system.

J.A.Sevigny Retired Physicist
Saddlebrooke, AZ

May 27th, 2011

Prior to retirement I was at the Rockwell International Science Center in Thousand Oaks, California, as Director of Research Assessment.

I learned about your company from a neighbor whose sister-in-law had some major work done at her home in Green Valley and was very pleased. Yes, I had another major company visit my home and received a an offer to replace my heating and cooling system. Your representative, Andrew Dobbins visited my home and made a very thorough evaluation. I was impressed at the details covered. A proposal was made that was more expensive than my previous offer. However, I selected Trusted because I felt more comfortable.

I was very fortunate to be able to witness the entire operation, meet some of the employees and was very pleased with the professionalism. Those who removed the older unit and replaced it with a Lennox 15 SEER were very professional. They did a great job!

To-date I have been pleased with the new unit and would recommend Trusted to any of my neighbors.

Harry Wugalter
Green Valley, AZ
Job date - March 4, 2011

April 06,2011

I am retired, but I used to be a housekeeper at an elderly apt. complex. I discovered your Trusted Heating and Cooling online while looking for an air conditioning and heating contractor. We bought a Coleman gas furnace with a Goodman mfg. 13 seer condenser & coil.  
 
Jay was very knowledgeable about bidding the job & was extremely friendly & courteous. Dean & David the installation (technicians) we had from Trusted were such a pleasure to deal with.  They made sure that the carpeting was covered, they were careful of our walls, etc.  They performed their job diligently, but were always ready to answer any question I had.

I couldn't have asked for nicer people in my home installing our new system.  They all deserve an A+. I would definitely recommend your company to anyone.

Carol & Dennis Northcote

Dec 08, 2010

When my home’s ten-year old Bryant 5-ton AC Furnace split system needed replacement, I requested estimates from three HVAC businesses that received excellent reviews on Angie’s List. Trusted was one of them. As I explained to each estimator, my two main complaints with the existing Bryant unit was that it would cycle on and off frequently resulting in uncomfortable temperature swings both in summer and winter, and that the unit was much too loud inside and outside the home.

To reduce the noise level, I asked each estimator about relocating the unit to the roof. Each said that it could be done, but Andrew was the only one to have the company’s Chief Installer come to my house to look into it directly. Ben carefully explained that, despite the claims of other estimators, although a roof relocation could be done, for several logical and clearly explained reasons, it was really not the smart way to go. Ben further explained several additional measures that could be taken to reduce inside noise if a Lennox unit was installed in the current HVAC interior location.

Based on price and some unrealistic promises (and bad decision making), and despite my wife’s preference for Trusted, I decided to have a 5-ton Rheem unit installed by a different company. As soon as the Rheem blower was turned on for testing during the installation procedure, my wife and I both realized that the noise level was nothing if not louder than our old Bryant.

To make this too-long-story somewhat shorter, I refused to continue with the Rheem installation, and demanded the company remove the unit. Taking Andrew’s advice, I then had Trusted install a Lennox 17 SEER XC 17 SL280V 4-ton two stage unit. To further reduce noise levels, Trusted cleverly enlarged the return intake, lined the return surface areas with high quality sound board, and re-covered the HVAC room with metal. Four Trusted people worked all day and did a very thorough and professional job.

My wife and I are quite happy with the result. The Lennox heating is very even and the blower sound is much reduced. During testing of the AC the indoor unit was very quiet, and my neighbor is really going to be happy with the reduced compressor noise next summer.

Except for the occasional ribbing from my wife, the finished result turned out much better that I expected. Good job, Trusted!

Dean Jensen
Retired
Adjunct Lecturer, University of Arizona

Feb 3, 2010

Trusted Heating & Cooling I recently met Andrew Dobbins (co-owner of Trusted Heating & Cooling) at their exhibit at the 2010 Tucson Home Show. We set up an appointment for a free estimate at my home the following week. My husband and I are retired. We recently purchased a home needing a new HAC unit, and knowing little about how to purchase a unit or how to choose a reliable contractor, I turned to friends and then to the internet to educate myself before Andrew arrived. I had one contractor out who said they could "fix" my 17 year-old unit for $1200 – a unit that was really beyond its life expectancy. I had also seen my daughter's experience purchasing a unit for her home. No one measured anything--they just told her which unit she needed and how much. I didn't have high expectations. I was prepared for the typical quick look at my exiting unit and a quick estimate. To my surprise, Andrew set up his computer at the dining room table and spent the next two hours measuring the square footage of my home, checking window types, ceiling heights and insulation, asking about our needs/requirements for heating and cooling, i.e., how many people (or big dogs!) at home during the day, etc., and basically educated us about how to choose a unit, repeating much of which I had learned at the Department of Energy's website. (Did you know that most homes have units that are too large? Yeah, I didn't either!)

Andrew actually had a copy of the Department of Energy's website in his presentation materials. I never had to mention Manual J or Manual D, as Andrew beat me to it. I honestly felt like we'd had an education. He also didn't try to sell a particular unit, but showed that, based on his computer calculations, he would recommend 3 different units at a range of prices. Installation day was just as remarkable. We met Ben (Andrew's partner) Manny, Jason, Stella and Bill (grandparents of Ben and founders of the company, now working for Ben and Andrew – the younger generation!). Such genuinely nice people. It's a real family affair. They take pride in their work and workmanship and, most of all, in their customers' satisfaction. They arrived on time and did a superb job. The place was cleaned spotless and the guys on the roof did such a neat and precise job that it was evident they took pride in their work. They followed up several times to see if we were satisfied. Who does that anymore? It was a rare experience, and I take great pleasure in recommending them.

Ann S.
Tucson

My name is William Jones and I am a retired Marine Corps Major who has lived in Tucson for the past eleven years. I became acquainted with Trusted Heating and Cooling when I attended the Home and Garden Show at the Convention Center. There were many heating and cooling companies represented at the show and I thought that this would be a good opportunity to see what they all had to offer as I knew that I would shortly have to replace the unit in my home. In my opinion, there was no comparison with the knowledge and professionalism, the courtesy and individual attention that was displayed towards me. Needless to say, I was very impressed with them and decided to have them install a new unit in my home. The promptness of the service, the time spent to explain exactly what size and type of unit would best meet my demands. It was not just the typical "Bigger is Better" approach you usually receive and made a believer out of me. The installation went more smoothly than I ever thought. I would and have recommended "Trusted" to my friends and neighbors and I don't normally make those kind of recommendations easily. I believe you can put your trust behind Trusted.

William Jones

We went to the Home show out at the Fairgrounds and met Ben & Andrew and bought the KVAR system for our house we were living in then. In July of 2009 we bought a bigger house so my sister Pat could move in with us and started the process of making the house more energy efficient. Pat wanted to add solar panels to the roof and we were dealing with several estimators on this. At the same time I wanted to add a KVAR to this house so had Trusted come out and do that. I asked questions about the a/c unit we had and had them do a consult on the efficiency of our units. One seemed to run all the time. They gave us a very reasonable price and we accepted it. The thing that impressed me the most was we had already picked someone to do the solar panels, all 40 of them and a solar water heater and Trusted was willing and more than able to work around those guys and take down 2 a/c units,a swamp cooler and install 2 new a/c units in 2 days. They also reworked the duct work in our pantry and made it more efficient and quieter. All the guys were great and cleaned up fantastically (I will get Dan to send on the pictures I took of the work).

Our light bill was cut in half and I give credit to the new units, solar panels and the KVAR. Great work you guys. We bought a 4 ton 16 seer American Standard a/c with heat pump and a 3 ton 16 seer American Standard a/c with heat pump.

Again, thanks so much. Great work you guys. Would recommend you and your work to anyone.

Martha & Dan Cover

Ben,

What a joy it has been working with the people of your business. To have my calls returned, your workers show up on time, clean up after themselves, and a professionally done job speaks volumes of a well-put together company.

Knowing that Trusted Heating and Cooling is a business that your family runs and operates with over 50 years experience really gave my wife and I complete confidence that the job would be done right. We were not disappointed! We would rather pay a little extra for a job done right the first time, than less for continued problems. However, when we compared your pricing we were pleasantly surprised to see just how fair and competitive your price was.

We will gladly recommend your business to everyone we know.

Thank you,
Vianney Saroni
Manager of A Handyman's Haven

To: Andrew and Ben Trusted Heating and Cooling

I am glad I chose Trusted Heating and Cooling as the contractor for our new Air and Heating system. The choice boiled down to who provided me with the best value. I was not looking for a Cadillac, rather a system that was much more efficient than the Carrier unit I have had for 10 years. The analysis provided me by Andrew after his extensive evaluation of our home's design conditions and our heating and cooling requirements convinced me that this company has done its homework and knowledge of our needs living in a desert environment.

The system that was recommended was a Goodman 16 seer 4 ton Condenser and Furnace and qualifies for the Federal tax credit and the TEP rebate. This replaced the 5 ton Carrier I had which was much less efficient. We have used the AC approximately 2 months since it was installed (August 10th). It reaches the temperature we have set so much faster and is not operating as long as our old unit plus the Condenser is much quieter. Our recent electric bill was almost $100.00 less than the previous month (July).

The other two Contractors who gave us an estimate were not near as thorough and provided an estimate for more expensive systems. The warranties on these units were no better than the Goodman system. The additional 10 year parts and labor provided by Trusted was a plus. It is also transferable to the new owner should we sell our home in the near future.

The installers were very knowledgeable and professional. Proper installation is very critical. As a retired Quality Eng. Manager I am well aware that any system is not reliable if improperly installed.

Overall I am confident that we made an excellent decision in choosing Trusted Heating and Cooling.

Robert Bejar

To: Andrew Dobbins- Trusted Heating and Cooling
From: Chris Rivers Date: July 25, 2009
Subject: Recent heating cooling solution

Andrew,

I wanted to send you some comments regarding our recent Heating Cooling system - feel free to use this
information in your future sales activities.

We found Trusted via the Service Magic web site - the site was very easy to use - and I was able to define
our project and get responses back quickly.

Our heating cooling project was driven by a couple of key factors - our old system was 12 years of age 5
Ton Carrier; we want to install Solar Electric system- so it was key that we get a system uses minimal
electricity in the winter and the summer. Our solar system will generate approx 8 KWH so we had a target
to hit that number averaged over the year.

We only had been in the house for 6 months so did not have the historic usage for the summer months - but
we figured we were currently running 1800 KWH - so our new system had to reduce that usage in half -
I did a lot of research - the key facts I found was that two factors were key in selecting a "partner" to
provide our new system. First - they had to do a proper load sizing for the home; and they had to have
experience installing / servicing the products. Key on the sizing was that an oversized unit would actually be
less efficient and could cause some rooms to be too cold or too hot.

We had quotes / estimates from the following companies- ARS, RiteWay, D&H; American Home Shield as
well as Trusted. All of these companies had the historic experience ; they all did a heating and cooling
analysis - but the quality of these assessments were driven more by my questions than any proper sizing or
measurements. All these companies recommended a 5 Ton system - even though most of their calculations
came up at 4 ton - their logic was that with global warming average Tucson temp might get to 110 degrees.
Only one of these companies actually gave me a hard copy

Trusted provided be with two separate load calculations - both recommended a 4 Ton system based on the
information we provide. The calculations were done using the latest software tools available and were easy
to read and understand.

We went with a Amana unit - hybrid system. The Amana Unit has a life time warranty on the compressors
- which was another key for us - we are going to be here a long time. So far it runs great, very quiet - I am
looking forward to our next utility bill so we can see the improvement. We also had a KVAR unit installed
- I am still a little skeptical about this - but the demonstration certainly showed improvements in electric
draws

When the time came to install the equipment - the Trusted crew showed up on time, ready to get to work.
The new unit arrived at approx 9:30 - and the team got to work right away. We had the condenser unit
relocated, and the heat pump / furnace is a 90% - 95% efficient device- which required new venting. The
team reworked the cooling lines for the new location.

Dear Andrew and Ben,

We just want to thank you for your professionalism, knowledge, and sense of service. We are very happy with our purchase. We had received 2 other estimates, and yours was very competitive, but we agreed that you made us feel very confident in your company. Formerly being in the [air conditioning] business in Chicago, and now as a customer, I was very impressed. Your installers were very prompt, courteous, and neat, they seemed to know exactly what to do and how to do it. My home was cleaner when they left then it was when they arrived. I am sure we will be recommending you and your company to our neighbors and friends.

Thanks again,
Le and Jim Biasiello

Dear Ben,

My wife and I would like to thank you and your team for the superb installation of our new air conditioner and furnace. A new air conditioner is a big expense, one that needs reassurance that we picked the right company to contract with. From the estimate by Andrew, who worked with our request for the tax credit, to the precision and experienced work of your grandfather, our relationship with your company was a positive experience.

We believe your family business can do nothing but flourish if you treat every customer as you treated us.

We had two other estimates to replace our air conditioner and furnace. Your company was below both. We never had a doubt, even though one of your competitors tried to put a shadow on your company (because your business is relatively new), that we should go with you.

Rest assured we will recommend Trusted Heating and Cooling to any one of our friends who are in need of a new A/C or service on existing equipment.

Thanks again,
Don Bergman

Ben and Andrew,

I'd like to thank both of you for the positive experience we have had in doing business with your firm. At the outset, meeting you at a local home show, you distinguished yourselves as different than many of the other mechanical firms and that positive difference has been displayed time and time again. You showed up when you set appointments and followed through to accomplish all that was set out in the initial sales call. The staff that was in and around our home during various stages of the process was professional and pointed to the name of your company "Trusted" at all times.

Andrew took as much time as was necessary to answer questions and do the calculations to provide an accurately sized system to meet our needs. We appreciated his knowledge and ability to communicate the essentials to us during this phase of the process.

Another way that you showed you could be "Trusted" was in delivering the estimated product. As in any project, there were opportunities for things to change when unexpected issues cropped up. We didn't get any indication of additional charges or a change from the original estimate. Your original estimate was the same as the final bill, no surprises.

We've also experienced a small problem since the system was installed and you were timely in your response to troubleshoot and minimize the impact on us.

Thanks again for making this a positive experience for us in the purchase of a new heating air-conditioning system. Our best wishes to your future success.

Regards,
Mike and Becky Coykendall